Troubleshooting
Simple troubleshooting steps to help you setup Hook and devices
1. Install the Particle app on your iPhone or Android [Search for 'Particle io']
2. Login with email:support@gethook.io and password:hookcpr...
Thu, 30 Nov, 2017 at 10:42 PM
Hello there,
We are sorry to see you are having trouble connecting Hook to WiFi using the Android/iOS App. Different router setup or ph...
Thu, 17 Aug, 2017 at 2:14 PM
Breathing Cyan - Hook is connected to the Internet and all is well Flashing Blue - Hook is ready for WiFi configuration. Hold the side button for ...
Thu, 28 Sep, 2017 at 1:13 AM
Hello,
WEP is special.
To setup WEP on the Hook requires you add some extra information to the WEP password, specifically:
the index of the...
Wed, 12 Oct, 2016 at 8:07 PM
Hello there,
If you recently changed your WiFi password, or upgraded the router or moved houses, you may need to update the WiFi credentials with Ho...
Sun, 5 Feb, 2017 at 8:32 PM
Hello there.
You went to Add Device -> Choose a Hook -> Enter a Device Name
The App is requesting you to press remote buttons, but when y...
Tue, 20 Dec, 2016 at 8:10 PM
If you need the MAC address of the Hook hub to connect/whitelist the device on your network, follow the following instructions: FOR WINDOWS For Windows us...
Thu, 17 Aug, 2017 at 2:07 PM
You can use your voice to control Hook devices using Google Home. What you need to get started
Set up your Google Home.
Make sure your phone or ta...
Wed, 30 Aug, 2017 at 1:11 PM