Troubleshooting

Simple troubleshooting steps to help you setup Hook and devices

Connecting Hook to WiFi using the Particle App
1. Install the Particle app on your iPhone or Android [Search for 'Particle io'] 2. Login with email:support@gethook.io and password:hookc...
Thu, 30 Nov, 2017 at 10:42 PM
General Tips to connect Hook to WiFi
Hello there, We are sorry to see you are having trouble connecting Hook to WiFi using the Android/iOS App. Different router setup or ph...
Thu, 17 Aug, 2017 at 2:14 PM
Hook LED Color - What it means?
Breathing Cyan - Hook is connected to the Internet and all is well Flashing Blue - Hook is ready for WiFi configuration. Hold the side button for ...
Thu, 28 Sep, 2017 at 1:13 AM
Connecting Hook to a WiFi network with WEP Security
Hello, WEP is special.  To setup WEP on the Hook requires you add some extra information to the WEP password, specifically: the index of the...
Wed, 12 Oct, 2016 at 8:07 PM
Changed router of WiFi settings? Here's how to connect Hook to updated WiFi.
Hello there, If you recently changed your WiFi password, or upgraded the router or moved houses, you may need to update the WiFi credentials with Ho...
Sun, 5 Feb, 2017 at 8:32 PM
Remote presses not recognized by Hook
Hello there. You went to Add Device -> Choose a Hook -> Enter a Device Name The App is requesting you to press remote buttons, but when y...
Tue, 20 Dec, 2016 at 8:10 PM
Finding MAC Address of your Hook hub
If you need the MAC address of the Hook hub to connect/whitelist the device on your network, follow the following instructions: FOR WINDOWS For Windows us...
Thu, 17 Aug, 2017 at 2:07 PM
Control Hook devices using Google Home
You can use your voice to control Hook devices using Google Home. What you need to get started Set up your Google Home. Make sure your phone or ta...
Wed, 30 Aug, 2017 at 1:11 PM